Your orders are shipped within one business day after order confirmation or receipt of advancepayment for transfers of all products available, ensuring your articles for free, however you will bealerted with an email that gives you the avaiablity product.

Delivery time
The products are assigned to the carrier within 24 hours after the order (excluding Saturday and Sunday), received orders for products available before 14.00 will be entrusted to the courier the same day and delivered within 24/48h (for Italy) next through our courier, all packaged in special packaging that ensures the total integrity of the package and its contents. If case of shipment to Sicily, Sardinia and Calabria delivery materializes in min. 72h. You may experience delivery delays due to bad weather, strikes and delivery areas disagievoli. For interactional shipments delivery times vary depending on the State, average is 7 working days.

Customer Service
You will be kept updated during all the duration of the transition. At time of purchase you will benotified via email confirmation of product availability. From the time the product will be sent you will receive a serial number and web address where you can follow the route of your shipment online.

Insured Shipping
Our shipments are all strictly insured for full value of the product at no additional cost to the buyer.

Italimpianti Orafi Spa shall replace the object if it is stolen or lost due to theft or fire during shipment.

Taxes and customs fees
Deliveries in a country outside the EU may be subject to duty and taxes when entering your country, these taxes do not depend on Italimpianti Orafi but by the Customs of the country of destination. Every tax and any customs charges are paid by the buyer.

The price of the products on sale is inclusive of the packaging cost in order to ship the product safely, avoiding possible damage or breakage.
If the customer asks a different packaging from the standard, this will be evaluated and quoted individually and can not be reimbursed.

Governing Law and Jurisdiction
This agreement is governed by Italian law. The exclusive jurisdiction and venue for any legal action brought by Purchaser under this warranty or any other legal guarantees will be the Court of Arezzo. In case of victory og Italimpianti Orafi S.p.a. in any legal action, the plaintiff must reimburse Italimpianti Orafi S.p.a. expenses, including attorneys’ fees and court costs incurred by Italimpianti Orafi S.p.a. for his defense.